Update - We are continuing to monitor for any further issues.
Oct 23, 2026 - 16:10 BST
Monitoring - Two reported PHP security vulnerabilities, CVE-2026-109618 and CVE-2026-109619, were disclosed on October 21, 2026. These vulnerabilities may expose systems running affected PHP builds to security risks.

We have completed the following updates on our shared and reseller hosting infrastructure:

Updated our cPanel server to version 138.0.18.
Updated the cPanel PHP 8.4 package (ea-php84) to PHP 8.4.27.
Applied the relevant security update to our AzuraCast radio streaming server.

The following patched versions have been identified for the affected PHP branches:

PHP 8.4: Update to 8.4.27 or later.
PHP 8.3: Update to 8.3.36 or later.
PHP 8.2: Update to 8.2.35 or later.
PHP 8.1, 8.0, 7.4 and 5.6: These versions are end-of-life or unsupported by the upstream PHP project. Security support and fixes depend on the specific vendor and installed package. Do not assume these versions are protected without verifying the relevant security advisories and package updates.

Important: The availability of a patched PHP package does not necessarily mean it is installed or enabled for your website. The PHP version assigned to each domain must be checked separately.

Please follow these steps to review the PHP version used by your websites:

Log in to your cPanel account.
Open MultiPHP Manager or Select PHP Version.
Check the PHP version assigned to each domain and subdomain.
Where compatible, select a supported PHP version with the required security fixes installed.
Test your website after changing the PHP version to confirm that it works correctly.
If you cannot upgrade because of application compatibility, contact our support team for assistance.
Please note that changing your PHP version may affect older websites or applications. We recommend taking a backup before making significant changes.

Dedicated server and VPS customers are responsible for securing their server environments. Please review all installed PHP versions, PHP-FPM pools, Apache or LiteSpeed PHP handlers, and any application-specific PHP runtimes.

Check the security advisories applicable to your operating system and PHP packages.
Install the appropriate patched packages or vendor-provided security updates.
Restart affected services when required and verify that the updated runtimes are active.
Review PHP installations bundled with applications and services, including self-managed AzuraCast deployments.
Consider migrating websites running unsupported PHP versions to a currently supported release.

For PHP security advisories and supported release information, please visit:

https://www.php.net/security/

https://www.php.net/supported-versions.php

We strongly recommend reviewing your hosting environment and completing all necessary security updates promptly to help protect your websites, customer data, and server infrastructure.

Oct 23, 2026 - 16:10 BST
Cloud Infrastructure Operational
Web Hosting Operational
Cloud Node - South East Operational
Cloud Node - Central Operational
Cloud Node - South West Operational
VoIP Cloud Nodes - UK Operational
Control Panel Operational
Broadband Infrastructure Operational
Full Fibre Broadband Operational
Fixed Wireless Broadband Operational
xDSL Broadband Operational
Leased Lines Operational
Network Infrastructure Operational
Core Network Operational
IP Transit Operational
Peering Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 24, 2026

No incidents reported today.

Oct 23, 2026

Resolved - Wind gusts have considerably lowered, engineers are standing down.
Oct 23, 17:14 BST
Update - Mains power has been restored to Adsborough
Oct 23, 14:07 BST
Update - We have lost mains power to our adsborough mast. UPS is now operating and a generator has been dispatched.
Oct 23, 14:03 BST
Monitoring - We have seen many power outages across our coverage area, with waves of customers disconnecting simultaneously. Although no masts have been affected, we have UPS for instant power and on call generator teams on standby. We expect winds to start easing this evening.
Oct 23, 13:25 BST
Resolved - Operations returning to normal.
Oct 23, 16:06 BST
Monitoring - Mains power has now been restored. Operations are still being moved as a precaution.
Oct 23, 13:41 BST
Identified - We are in the process of migrating operations to other offices. During this time, please expect longer response times. Your patience is appreciated.
Oct 23, 13:35 BST
Investigating - We've lost mains power into our office in Dorset however backup power is being used. National Grid are working on repair. No services affected.
Oct 23, 13:21 BST

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

Resolved - We are seeing customers reconnecting. Thank you for your patience.
Oct 18, 17:33 BST
Monitoring - We are aware of a major outage affecting Openreach this morning in the Churchill area. This is due to ongoing upgrade works of the A38/A368 junction between Churchill and Langford. Openreach are required to move apparatus and involves disconnecting, diverting and reconnecting copper and fibre infrastructure.

We are informed both shared and dedicated infrastructure will be affected inc SoADSL, SoGEA, SoGFAST, FTTP and Leased lines. This is affecting a wide area, between East Harptree and the M5. We expect work to be completed by this evening.

All affected customers have been sent a link to download and active a eSim for backup mobile connectivity for the duration. Any issues, call 0800 6 102106

Oct 18, 09:33 BST

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.